What Data We Collect and Why
Personally Identifiable Information
When registering at crorewin, your name, email address, mobile number, and date of birth are collected. This information is used to verify your account and ensure a secure environment. We never sell or share your personal information with any third party. The sole purpose of data collection is to provide you with a better and safer service. In compliance with Bangladesh's prevailing data protection regulations, we store all data on encrypted servers. Keeping your identity secure is a core part of our commitment.
Financial & Transaction Data
Payment information required for deposits and withdrawals is processed through a secure gateway. We do not store any complete card numbers or PINs on our servers. Every transaction made via bKash, Nagad, or bank transfer is protected by SSL encryption. Our automated security system operates around the clock to detect suspicious transactions. crorewin always uses the highest standard of security technology to safeguard your financial safety. You will be notified immediately if any unusual activity is detected.
Browsing & Usage Data
We use cookies and log files to understand how you use our platform. This information includes IP addresses, browser types, pages visited, and session duration. This data is analyzed in a completely anonymous manner and is used solely for platform improvement. You may disable cookies from your browser settings if you wish, though this may limit certain features. This information helps our technology team enrich the user experience. We never share your browsing history with advertisers.
Contact & Support Information
When you contact our support team, conversation details may be retained for troubleshooting purposes. This information is strictly limited to the relevant support staff and is never shared externally. By analyzing the nature of your issues, we continuously strive to improve our service quality. Your information is equally protected across all communication channels. Our support team is always ready to answer any privacy-related questions.
Your Rights & Our Commitments
Crorewin believes every user should have full control over their own data.
Right to Data Correction
You have the right to request the correction of any inaccurate information stored in your account. Contacting our support team will have it updated in a timely manner. Maintaining accurate information is also important for the security of your account. A confirmation notification will be sent to you after the information is updated. This process is completely free of charge and can be done at any time.
Right to Erasure
You may request the deletion of your account and associated personal data at any time. However, due to legal obligations, certain financial transaction records may need to be retained for a specified period. Upon receiving a deletion request, we will process it within 30 business days. Once the process is complete, a confirmation message will be sent to you by email. We hold this right to your privacy in the highest regard.
Data Portability
You have the right to receive a copy of your own data. Upon request, we will provide your personal information in a portable format. This feature ensures that you always remain the owner of your own data. Data export requests are typically fulfilled within 7 business days. This service is also provided completely free of charge.
Right to Opt Out of Marketing Communications
If you do not wish to receive our promotional messages, you can opt out at any time. Changing your notification preferences from account settings is very straightforward. We respect your choices and refrain from sending unwanted messages. Important account notifications will, of course, continue as they are necessary for your security. Contact our support team for any issues.
About Policy Changes
This privacy policy may be updated from time to time. We will notify you via email or platform notification before any significant changes. The latest version will always be available on this page. Continued use of the platform after a policy change will be considered as your acceptance of the new policy. If you object to any change, please contact our support team.
Welcome to a Safe & Transparent Platform
Crorewin is always committed to protecting your privacy. If you have more questions, visit our FAQ section or register directly to get started.